FAQ

Shipping

Where do you ship?

We currently ship to Canada and the United States.

How long does shipping take?

Shipping times vary by location. Orders are processed within 1–3 business days, and delivery typically takes 2–10 business days depending on shipping method selected.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and order size. We offer free shipping for orders over $25 in the US and $50 in Canada.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are in original condition and original packaging. If your product meets these requirements, we’ll issue a full refund after we inspect the returned item.

Do I have to pay for return shipping?

Yes, customers are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure it arrives safely.

How do I start a return?

To begin the return process, please reach out to us through our contact form. Our team will guide you through the next steps.

When will I receive my refund?

Once we receive and inspect the returned item, we’ll process your refund. Refunds are typically issued to your original payment method within 5–7 business days of approval.